Frequently asked questions

I have never done one of these, what are they? What if we don't get out?


An Escape Room is a physical and mental adventure game where participants are placed into a room and have to use teamwork along with elements of the room to solve a series of puzzles, find clues, and escape the room within a set time limit. Each room is themed and has a unique story-line that engages the players through their environment.




Will other people be in the room with us?


No, all of our rooms at Bust Out Escape Room are PRIVATE, which means you won't have to work with strangers! Because of this, our minimum capacity booking is 4 players.




Can we have more people in a room than listed on the website?


Our games are optimally designed for the number of people listed. However, we will try to accommodate your request at our discretion.




Can we book a room outside of your normal business hours? We have more than 8 people and would like to start several rooms at the same time, is that possible?


Please give us a call at (505) 508-1155 for availability.




How do I make reservations?


Use the online booking system or give us a call. All rooms are to be paid in advance. If you need to add additional people or need to set up a corporate event, please give us a call at (505) 508-1155 for over the phone availability and booking. Adding additional players at the door is subject to the standard rate.




How do I reschedule or cancel my booking?


Sorry, no refunds for booking cancellations and no-shows. However, if you call us 24 hours before your game is set to begin, we will re-book your game for a later time.




What is the age limit/which would be most appropriate for my kid's birthday party/can I bring babies? Do all parents need to be present for minors to pay?


There is no age limit, though the puzzles are designed for adults. We recommend the lower difficulty rooms for younger groups. If your group is all under the age of 14 then a parent or adult will need to be in the room with them. We don't recommend bringing babies as it makes focusing on the game extremely difficult; however, they are not prohibited.




How much is it?


Prices vary from $20.00 per person to $27.00 per person based on the experience chosen. Prices apply to ages 7 and older. Because everyone can participate in the game, we don't offer tiered pricing. Although we don't recommend bringing younger children as the experience is really not geared for them, they are not prohibited. We ask that all children under the age of 7 are watched closely while in the experience. They are not to climb on furniture, be left playing with props or handle any locks. This is for their safety.




Are the rooms wheelchair friendly?


Christmas Chaos, Curse of the Mayan Temple, Area 53 and Doomsday Bunker are 100% wheelchair assessible. Da Vinci's Secret and Camp Crystal Lake are assessible for the majority of the game, there are, however, parts of the games that are not assessible. Escape Jumanji is a physical game with elevation changes and possible crawling, but not everyone will have to crawl. Enter at your own risk. If you have any questions, please call us before booking.




Are animals or pets allowed in the rooms?


Service animals are always welcome; purse pets or any other pet is not.




Can we bring alcohol in with us?


While that sounds like a great idea, the answer is no, you will need most of your brain power. There is a brewery just down the street for you to enjoy an adult beverage after your experience. Trust us, you are going to talk about your experience for hours.




Where are you locatated?


We have 2 locations- San Mateo location: The physical address is 9440 San Mateo, Ste K, Albuquerque, NM 87113. We are located 2 blocks north of Gravity Park on San Mateo and 1 block east of the Balloon Fiesta Park. The major cross streets are Alameda and San Mateo. The San Mateo location has 3 themes currenlty. At this location we offer: Camp Crystal Lake, Da Vinci's Secret and Doomsday Bunker. Our 2nd location is located at 7441 Paso Del Norte next to Mario's Pizza. The Paseo Del Norte location offers Escape Jumanji, Curse of the Mayan Temple, Area 53 and Christmas Chaos.




Do you offer refunds?


No, all purchases are final. If paid participants are not in attendance, we will offer a credit, upon request, to the paid party.




Do you offer any promotions?


From time to time, Bust Out Escape Room offers promotions and discounts. Bust Out Escape Room reserves the right to offer these said discounts as well as discountinue said discounts any at time. Discounts CANNOT be used at the door. No refunds for any reason.





Contact Us:

505-508-1155

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©2020 by Bust Out Escape Room, LLC

2 Albuquerque Locations:

San Mateo Location

Paseo Location