Frequently asked questions

Yes, you can play with fewer than 4 players in most of our rooms, with the exception of Curse of the Mayan Temple, which requires a minimum of 4 players. For our other rooms, while it's possible to play with smaller groups, please note that it will significantly increase the challenge. The tasks are designed for up to 8 players, meaning that fewer players will have to accomplish the same amount of work. This can make the experience extremely demanding, but still achievable. However, we do not recommend this for those who are new to escape rooms or have limited experience.

All of our games are completely private. It’ll be just you and the friends or family you invited to play.

Please arrive at least 15 minutes before your game to give you time to park, sign waivers, use the restroom, and be ready for action!

The difficulty of our escape rooms depends on the experience level of your group, the game you choose, and the size of your team. We offer various difficulty levels to suit different challenges. Our easiest games are rated at a level 6, meaning they are still quite challenging and many first-time players may find it difficult to escape. Our hardest rooms are rated at a 9.5, which is almost impossible for first-time players. Keep in mind, the fewer players in your group, the more demanding the experience can be, as you'll need to complete tasks designed for larger teams.

An Escape Room is a physical and mental adventure game where participants are placed into a room and have to use teamwork along with elements of the room to solve a series of puzzles, find clues, and escape the room within a set time limit. Each room is themed and has a unique story-line that engages the players through their environment.

Yes. Children are welcome to participate, but age and supervision requirements apply.All minors under the age of 15 must be accompanied by a paying responsible adult (18+). Groups of five or more minors under the age of 15 require at least two paying responsible adults.Curse of the Mayan Temple has an additional supervision requirement: at least two paying responsible adults (18+) must participate whenever any players are under the age of 15, as the group is separated during portions of the game.Children under 6 may participate free of charge, but some games contain intense moments, loud sounds, dim or flashing lighting, and other effects that may frighten younger children.

Our games are optimally designed for the number of people listed. However, we will try to accommodate your request at our discretion.

Please visit the Bust Out Escape Room pricing page for more information.

Please give us a call at (505) 508-1155 for availability.

Use the online booking system or give us a call. All rooms are to be paid in advance. If you need to add additional people or need to set up a corporate event, please give us a call at (505) 508-1155 for over the phone availability and booking. Adding additional players at the door is subject to the standard rate.

Sorry, no refunds for booking cancellations and no-shows. However, if you call us 24 hours before your game is set to begin, we will re-book your game for a later time.

Rattlesnake Bend, Curse of the Mayan Temple, Area 53 and Doomsday Bunker are 100% wheelchair assessible. Da Vinci's Secret and Camp Crystal Lake are assessible for the majority of the game, there are, however, parts of the games that are not accessible. Escape Jumanji is a physical game with elevation changes and possible crawling, but not everyone will have to crawl. Enter at your own risk. If you have any questions, please call us before booking.

Service animals are always welcome; purse pets or any other pet is not.

While that sounds like a great idea, the answer is no, you will need most of your brain power. There is a brewery just down the street for you to enjoy an adult beverage after your experience. Trust us, you are going to talk about your experience for hours.

We have 2 locations- San Mateo location: The physical address is 9440 San Mateo, Ste K, Albuquerque, NM 87113. We are located 2 blocks north of Gravity Park on San Mateo and 1 block east of the Balloon Fiesta Park. The major cross streets are Alameda and San Mateo. The San Mateo location has 3 themes currenlty. At this location we offer: Camp Crystal Lake, Doomsday, and our upcoming game called Sentenced to Death. Our 2nd location is located at 7441 Paso Del Norte next to Mario's Pizza. The Paseo Del Norte location offers Escape Jumanji, Curse of the Mayan Temple, Area 53 and Rattlesnake Bend.

No, all purchases are final.

From time to time, Bust Out Escape Room offers promotions and discounts. Bust Out Escape Room reserves the right to offer discounts as well as discountinue discounts any at time. Discounts are to be applied online at the time of booking. No refunds for any reason.